Avianca Takes Legal Action After Disruptive Passenger Incident on Montería Bogotá Flight.Avianca reported that on March 23, 2026, a serious incident occurred during flight AV9397 operating the Montería–Bogotá route, involving a passenger who engaged in disruptive behavior. According to the airline, the individual attempted to force access to restricted airport areas and later physically assaulted an airline employee, striking her in the face. The incident raised concerns regarding operational safety and the protection of airline staff on the ground.
Join us on Telegram, Twitter, LinkedIn, Facebook, Instagram, YouTube, WhatsApp, TikTok, and subscribe to our Weekly Digest with just one click.
As a result of these actions, Avianca has decided to pursue both civil and criminal charges against the passenger, reinforcing its zero-tolerance policy toward such conduct. To handle the legal proceedings, the airline appointed the law firm of Mauricio Pava, with the first conciliation hearing scheduled for Friday, April 24. Through this course of action, the company aims not only to address the specific case but also to set a strong precedent to deter similar behavior in the aviation environment.
Follow us on Google News and receive notifications on your mobile device by clicking the button below.
Finally, Avianca reiterated its firm rejection of any actions that compromise the safety of its operations, employees, or passengers. The airline also called on authorities and Congress to continue advancing Bill 153 of 2024, a key initiative aimed at strengthening sanctions against disruptive passengers and enhancing protections for aviation personnel. Avianca emphasized that stricter legal frameworks already exist in other countries, including flight bans for offenders, and confirmed it will continue to take all available legal measures against violent or disruptive conduct, both on the ground and onboard.
Must-Watch Video:
You might also be interested in:
- ✈ Avianca makes rapid progress in software updates and passenger service.
- ✈ Air Canada launches direct flights from Toronto and Montreal.
- ✈ Airbus warns of potential solar radiation issues in aircraft.
- ✈ Viva resumes operations in Guadalajara and Puerto Vallarta.
You must be logged in to post a comment.